User agreement

User agreement on the procedure for providing services by an exchange office

This Agreement defines the conditions for the provision of services by the Cryptopay24 Exchange Office (hereinafter referred to as the Exchange Office). Before using the Exchange Office, the Client undertakes to read and fully accept all the terms of this agreement. Otherwise, the Client cannot use the services of the Exchange Office. Using the services of the Exchange Office means the full consent of the Client with all the clauses of this Agreement.

This agreement is located for public access on the Internet on the page https://cryptopay24.com and can be changed by the Management of the Exchange Office unilaterally without additional notice to the Client.

Terms used

Site - a set of information, texts, graphic elements, design, images, photos and videos and other results of intellectual activity, as well as a set of computer programs contained in the information system, ensuring the availability of such information at https://cryptopay24.com, including any subdomains, and if the domain or material of the Site should be changed for any reason, it includes the Site after any such changes.

User - any Person registered on the Site and agreeing to the terms and conditions of this Agreement. The user has reached the age of 18; does not plan to carry out any illegal activity through the use of the services of the "Cryptopay24" Service; the laws of his country of residence do not prohibit the use of this Service.

Exchange office / service - a complex designation of the Site and the Cryptopay24 Administration managing it.

Payment systems are electronic payment systems that are operators and/or issuers of virtual and cryptocurrencies.

Electronic/virtual money - accounting units of various electronic (virtual) payment systems, cryptocurrencies, symbolizing a certain amount of property rights defined by the rules of the respective payment systems.

Application - a certain amount of information provided by the Client to the Exchange Office, indicating the Client's desire to use the services of the Exchange Office on the terms formed by the Exchange Office and specified in the application. All parameters and conditions not explicitly specified in the application are governed by these rules.

Exchange office services - operations for the input and output of electronic currencies, as well as other services, information about which is posted on the site.

Verification procedure (KYC) (Know Your Customer, "Know Your Customer") - verification of customer data to make sure that the payment will not be associated with money laundering operations obtained by criminal means or terrorist financing.

  1. Service provision

1.1. The exchange office provides services to any Client who has accepted this agreement for the exchange/deposit/withdrawal of virtual and cryptocurrency assets in accordance with the current rates presented on a special page of the site.

1.2. The exchange office is not responsible and does not partially or fully compensate for losses incurred due to improper use of the service, as well as due to the Client's mistakes made when transferring or specifying incorrect details.

1.3. The Parties recognize the documents in electronic form drawn up with the help (means) of the Payment systems as legally equivalent to the corresponding documents in simple written form.

1.4. This agreement does not cancel the current legislation of the countries of registration and location of the Exchange Office and the Client, as well as contractual relations between the Client and the Payment system (systems). If, under the terms of the current legislation or other agreements, the Client cannot use the services of the Exchange Office, then the use of these services by the Client is prohibited by these rules and will be recognized as illegal.

1.5. The exchange office guarantees the confidentiality of information about the Client and his operations. The exchange office can provide this information only at the request of authorized state bodies, officials or representatives of Payment systems, if there are legal grounds for this.

1.6. The exchange office does not provide its services to US citizens.

  1. Conditions for conducting exchange transactions and the responsibility of the parties

2.1. Using the Exchange Office, the Client confirms the full legality of his activities. The client responsibly confirms that the origin of the virtual or cryptocurrency assets involved in the exchange is legal and does not contradict local and international laws. The Client agrees that any attempt to exchange illegally obtained funds is subject to prosecution or criminal prosecution to the fullest extent of the law.

2.2. The exchange office reserves the right to refuse to provide services to any Client without explanation.

2.3. The exchange office does not bear the risks of responsibility for the storage of the Client's financial resources (including changes in the exchange rate of cryptocurrency assets).

2.4. The Exchange Office shall not be liable in case of violation of the agreement between the Client and electronic payment systems (cryptocurrency exchanges) supported by the Exchange Office.

2.5. All information received by the Exchange Office from the Client during the operation is confidential and is not disclosed to third parties. The exchange office has the right, upon request, to provide information about the Client at the request of law enforcement agencies, by decision, request of the court, administrations of payment systems, as well as victims of fraudulent activities, if the fact of fraud is proven.

2.6. The Exchange Office undertakes to take the necessary actions in order to prevent attempts of illegal trading, financial fraud and money laundering using the services of the Exchange Office.

2.7. Payment systems and/or financial institutions are solely responsible for the funds entrusted to them by the Client. The exchange office is not a party to the agreement between the Payment system and/or financial institution and the Client and is in no way responsible for the incorrect or unauthorized use of the Payment system by the Client, as well as for the abuse of the functionality of the Payment system by the Client. Mutual rights and obligations of the Client and the Payment System and/or financial institution are governed by the relevant agreements.

2.8. Any completed deposit/withdrawal operation of virtual or cryptocurrency, as well as any other operation provided by the Exchange Office to the Client, is considered irrevocable, i.e. cannot be canceled by the Client after its completion - receipt by the Client of what is due to him under previously accepted terms of the transaction.

2.9. The exchange office has the right to suspend or cancel the operation, if the authorized bodies receive information about the incompetence of the Client's possession of electronic currencies or financial resources and / or other information that makes it impossible for the Exchange office to provide services to the Client.

2.10. The exchange office has the right to suspend or cancel the operation being performed if the Client violates the terms of this agreement.

2.11. The exchange office guarantees the fulfillment of obligations to the Client only within the limits of the amounts entrusted to the Exchange office by the Client for the operation.

2.12. In the case of purchase / sale / exchange operations of cryptocurrency assets, the order processing time starts from the moment the tokens or funds are credited to the account of the Exchange Office. The exchange rate is finally fixed only at the moment the funds are credited to the account of the Exchange Office. In the case of transactions involving cash or time transfers, the exchange rate is finally fixed at the time the funds are actually withdrawn (i.e. the funds are received in hand).

2.13. The exchange office will make every effort, but does not guarantee that its services will be available around the clock and daily. The Exchange Office shall not bear any responsibility for losses, lost profits and other expenses of the Client arising as a result of the impossibility of obtaining access to the website and services of the Exchange Office.

2.14. The exchange office is not responsible for losses, lost profits and other costs of the Client resulting from delays, errors, failures, unavailability of payment systems, technical work of cryptocurrency exchanges when making any payments or electronic transfers.

2.15. The Exchange Office shall not bear any responsibility for losses, lost profits and other expenses of the Client resulting from the Client's erroneous expectations regarding the obligations and terms of service of the Exchange Office, the profitability of transactions and other subjective factors.

  1. The client undertakes:

3.1. Exclude any possible complicity in illegal trade and any other illegal transactions using the services of the Exchange Office.

3.2. To exclude any possible complicity in financial fraud, the use of the Exchange Office in order to create and distribute pyramid schemes, as well as to perform other actions that are contrary to the law.

3.3. Exclude in their practical activities using the Exchange Office any actions, the implementation of which may cause direct or indirect harm to combating the legalization (laundering) of proceeds from crime.

3.4. The Client has the right to refuse an application previously created, but not yet paid by the Exchange Office, and return the deposited funds in accordance with the return policy of the service. When returning funds from the Client, the payment system commission (network commission) for making the payment is withheld.

3.5. The Client guarantees compensation for losses to the Exchange Office (management company, managers and employees) in cases of claims or claims directly or indirectly related to the use of the Exchange Office services by the Client, with the exception of losses caused by guilty (intentional or negligent) actions of the Exchange Office itself.

3.6. The Client guarantees that he is the owner or has the legal grounds for the disposal of the amounts used in his transactions.

3.7. The Client undertakes not to falsify communication flows related to the functioning of the Exchange Office.

  1. The exchange office undertakes:

4.1. Take all possible and available actions to prevent attempts of illegal trading, financial fraud and money laundering using the services of the Exchange Office. These actions include providing all possible assistance to law enforcement agencies in the search and capture of financial terrorists engaged in illegal money laundering activities.

  1. Cost of services

5.1. Tariffs are determined by the management of the Exchange Office and are published on the website. The management of the Exchange office has the right to change tariffs without additional notice to anyone.

5.2. The exchange office is not responsible for the client's expectations about changes in tariff plans and the cost of services.

  1. Procedure for resolving disputes

6.1. Disputes and disagreements that have arisen within the framework of the provision of services by the Exchange Office to the Client are resolved by correspondence.

6.2. In some cases, disagreements may be resolved with the participation of the administration of one of the payment systems.

  1. Force majeure

7.1. In the event of a technical error on the site (cryptocurrency rates failure), the service reserves the right to return coins to the client, minus the network commission.

7.2. The Parties are released from liability for full or partial failure to fulfill obligations under this Agreement if the failure to fulfill obligations was the result of force majeure, namely: fire, flood, earthquake, terrorist attacks, change of power, civil unrest, DDOS attacks on the service, and also non-functioning of Payment systems, power supply systems, communication networks and Internet service providers.

  1. AML and KYC verification

8.1. The service has the right to perform AML and KYC checks to comply with the “Fifth Directive on Combating Money Laundering and Financing of Terrorism (5AMLD)”

https://ec.europa.eu/info/business-economy-euro/banking-and-finance/financial-supervision-and-risk-management/anti-money-laundering-and-countering-financing-terrorism_en#international

8.2. By creating an order on the site, the Client agrees that a KYC check can be carried out in relation to him.

8.3. As part of the KYC check, the Client agrees to the storage of his personal data.

8.4. If, based on the results of the analysis of AML-cryptocurrency assets, a risk above 40% is identified, or any label from the following is received:

DARK SERVICE

SCAM

STOLEN

MIXING(MIXER)

SEXTORTION

RANSOMWARE

HACK

PHISHING

TERRORISM FINANCING

FRAUD

BLACKLIST

STILL UNDER INVESTIGATION

CYBERCRIME ORGANIZATION

NARCOTICS

CHILD ABUSE

HUMAN TRAFFICKING,

- then the Client's transaction can be frozen for an indefinite period until the identity verification (KYC) is completed.

8.5. Documents for passing KYC verification:

- photo/scan of passport (ID) or other national document;

- mobile phone number (by which it will be possible to contact the client);

- a screenshot of the wallet where the payment/transaction was made from. The screenshot should clearly show the name or address (URL) of the site, the transaction sent and the amount sent.

- video selfie with a passport in hand. All data must be legible. You also need to verbally voice your own in this video:

  1. a) full name,
  2. b) the series and number of the passport or other provided document,
  3. c) the name of our service (website),
  4. d) order number and order creation date,
  5. e) show a photo / scan of a written explanation of the origin of the funds sent as payment for the order, indicating the specific cryptocurrency, with the prescribed transaction (transaction number TXID), date, full name and signature.

8.5.1. All sent images (scans, photos, screenshots) must be in jpeg or png format.

8.5.2. The terms of consideration of documents for passing the KYC check are up to 7 days.

8.6. Return of assets that have not passed AML verification.

8.6.1. The return of blocked assets is possible only after passing the KYC verification.

8.6.2. User assets that have not passed AML verification are not subject to exchange.

8.6.3. Based on the results of the KYC check, the return to the client will be made with a 5% fee.

 

8.6.4. The return of assets is not possible if a request was received for these assets from the competent authorities and other departments of any jurisdiction (in this case, the blocked asset can be used as material evidence in the case).

  1. Final provisions

9.1. It is prohibited to directly or indirectly use the services of the Exchange Office for fraudulent and illegal transactions, illegal trading, financial fraud and money laundering.

9.2. All information on the website of the Exchange Office is protected by the Law on Copyright and Related Rights. The use of any information from the website of the Exchange Office must be agreed with the Administration.

9.3. Any operation between the Client and the Exchange office from the moment of its completion is irreversible. Refunds of transferred funds after the completion of the operation is not possible.

9.4. In the event of a dispute between the Client and the Exchange Office, the amount of maximum compensation from the Exchange Office cannot exceed the amount transferred by the Client for exchange or transfer, the Client, in case of his fault, guarantees independent compensation for losses and damage caused to the Exchange Office. All disputes between the Client and the Exchange office are resolved through negotiations.

9.5. The exchange office is not responsible and does not compensate for losses for improper performance of its obligations to the Client, caused by force majeure circumstances. Such circumstances, in particular, include: accidents; shutdown or operation with power failures of the equipment; natural disasters; natural and industrial disasters; Act of terrorism; military actions; civil unrest; adoption by public authorities, local authorities or administrations of payment systems of acts containing prohibitions or restrictions in relation to the activities of the Exchange Office or payment systems; other circumstances that cannot be foreseen or prevented in advance and make it impossible to provide services of the Exchange Office.

9.6. The exchange office has the right not to issue cash to the Client until the latter provides his passport data.

9.7. The exchange office has the right to make changes to this agreement at any time without notifying the Client about it.

  1. Acceptance of the terms of service

Acceptance of the terms of the "User Agreement" when creating an application is automatically considered by the service as an agreement with all the documentation governing the operation of the service.

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